I heard of this formula for the
first time last week and found
it exciting because the formula nuanced the concept of trust,
which otherwise is a little difficult to work with in a structured way.
You also get a tool to get rid of any
bad habits that unnecessarily reduces trust towards you.
Here are the elements (notice that selv-orientation counts the most):
Credibility = Words =
Credentials plus honesty
Reliability = Actions =
Promises kept
Intimacy = Emotions = Feel
comfortable talking to you about the sensitive, personal issues connected to
the surface issue
Self-orientation = Motives = Know that you care about serving my
interests
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